FAQ

 

How long does it take to get my product?
Usually your item will arrive within 10 days of your order. However due to the number of teams and products that we carry some items, due to production delays and out of stocks, may take longer.
Golf bags are made individually and can take up to six weeks.

 
Is it safe to shop online?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All orders are transmitted on a fully secure SSL server. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when we receive the order.

We encrypt every order to protect your credit card number and personal information. Encryption is a process by which we use software to scramble your credit card number and personal information in transit.
 
 
Privacy Policy:

MLB Golf Store Commitment to Privacy
MLB Golf Store  respects customer privacy. Any information transmitted to us, whether inquiry or transaction related, will be exclusively retained by MLB Golf Store. We do not sell, trade, or transfer sensitive customer information to third parties.

We may, however, contact our customers from time to time regarding new products, sales discounts, or other special promotions.

Return Policy:

Return authorization is required from MLB Golf Store for any returned merchandise. Orders on golf bags can not be cancelled, but may be returned once the bag is received. We cannot accept returns on used items, special order merchandise or auctioned items. Merchandise must be in original packaging and be resalable as new. All requests must be made within 30 days of delivery. Shipping charges are non refundable. Please email sales@mlbgolfstore.com prior to returning any merchandise to obtain a RA # . Merchandise return without an RA # is subject to a 15% restock fee. Please include your credit card number with your return. for your safety we DO NOT keep credit card numbers on file. Team Logo Golf Bags and putters are considered special orders and will be charged a 20% Restock Fee.

 
Shipping Policy:

All orders automatically calculate shipping charges. You will receive an email with your final total, including any shipping and/or tax charges within 24 hours if there are any changes. If you question the amount added for shipping please email us within 24 hours of receiving your conformation.  Most items are shipped within 3-5 business days. You can expect to receive your order within in 7-10 business days. Custom orders and smaller schools may take up to 8 weeks

Orders may SHIP AHEAD, when out of stock items are included in multiple item orders. If an order is SHIPPED AHEAD and the shipping method is by air, (Next Day, Next Day Saver, 2nd Day Air) the remainder of the order will ship via Ground. You will not be billed for the additional shipping. International orders will not be SHIPPED AHEAD.

 All international orders shipping is calculated manually . International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty and taxes that may be added. MLB Golf Store orders only include the cost of the item and the shipping. Any duty or taxes may be added at the time of delivery.

International orders will not be SHIPPED AHEAD. (see above reference to SHIP AHEAD)

Orders shipping to Hawaii and Alaska are subject to a $5 to $15 surcharge depending on the weight of the package.  This surcharge will be manually added to your order after the order has been placed.

Because of increased Internet fraud, we are requiring proof of card ownership for ALL NEW International orders over $50.00. Before we process any NEW INTERNATIONAL ORDERS we must have a copy of the credit card statement with the name and address of the customer the order is being billed to on file. It must be either faxed to us at 1-317-219-3421 or mailed to us at MLB Golf Store , 2315 Conner Street, Noblesville, IN 46060 Attn: Order Processing. Please contact customer service with any questions. Email sales@mlbgolfstore.com.

 

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